FQA

1. Q: How can I get your price list? 

   A: You can send us an inquiry by email to [email protected], please try to tell us the item no. or the product series you interested in. 

2. Q: Can I get samples for free? 

   A: No, our sample is charged. 

3. Q: How can I get samples? 

   A: If you need to order samples, you should be paid the sample charge and the courier freight, if you don't want to pay the courier freight, you can tell us your express account, the courier freight can be collected. After we receive your payment, we can send you the samples. 

4. Q: How much the courier freight will cost? 

   A: It depends on the express company, they will cost according to the size the weight, for example, ship to Australia by DHL is USD8.00/kg, and the weight of the goods is 25kg, so you should paid USD200.00. Or you can tell us your express account; the freight can be collected at your side. 

5. Q: What is your trade term? 

   A: We support Ex-works and FOB (Guangzhou) and CIF, we will mark in our quotation. 

6. Q: What is your payment term? 

   A: Our payment term is T/T. L/C, T/T, Western Union, and Money Gram

7. Q: How about the guarantee? 

   A: Our warranty period is 1-2 years, 

For Chinese clients, we will ask you to send back the goods to us, after we receive it, and we will send you a new one. 

For oversea clients, as the shipping charge is very expensive, so we will supply technical guidance and fittings if needed.